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Return Shipments You can cancel and return, or exchange your order within 14 days. Please find below the process of returning to your country. RETURNS from EU and SWITZERLAND: 1 - Revoke your purchase at by email to: 2 - Download "return shipment note" and fill completely 3 - Package goods in carton safely 4 - Use return address from the "return shipment note" 5 - Bring to post / parcel delivery point Important information for returns: Please note that we can not pay the cost of returning! You have to pay in any case, the cost of returning the goods if the delivered goods correspond to the ordered. If non-free return shipments arrive with us we will deduct the cost of the return on the total amount of the refund.